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Return Policy
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Any Ordered Merchandise

  • A 50% non-refundable deposit is required for ordered merchandise.
  • Any ordered merchandise is not subject to return. Prior to delivery, any cancellation will result in a 30% re-stocking fee if cancelled more than three days after written date of order.
  • Customer must accept delivery of all ordered merchandise within seven (7) days of arrival at Kensington’s warehouse. 
  • Payment in full is required within seven (7) days of receipt of ordered merchandise at Kensington’s warehouse.


Floor Samples, Accessories and AS IS Merchandise

  • All floor samples are sold AS IS and will be scheduled the next available delivery day, picked up within two (2) days, or the order may be cancelled and the merchandise returned to the selling floor. All deposits will be issued as a store credit only.
  • Accessories are not stocked and are sold off the floor. They are sold AS IS.
  • All items marked AS IS are NOT RETURNABLE and are NOT eligible for any form of refund. 
  • AS IS items are NOT eligible for service or repair after delivery and acceptance merchandise by customer.
  • AS IS items must be delivered or picked up within five (5) days of purchase, or the order may be cancelled and the merchandise returned to the selling floor. All deposits will be issued as a store credit only. 
  • AS IS items cannot be placed on hold. 


Exchanges, Returns & Refunds

  • Stock merchandise may not be returned if used or damaged.
  • Delivery charges and extended warranty products are not refundable.
  • Manufacturer’s Defect - Exchange or return of stock merchandise, due to manufacturer’s defect, must be authorized by the manufacturer. To comply with manufacturer guidelines, merchandise must be inspected by an in-home technician to ensure that the items returned are in their original condition. These items are also subject to the individual manufacturer’s warranty.
  • If you have an authorized exchange, delivery must be taken within seven (7) days upon receipt at Kensington’s warehouse.
  • All refund checks will be issued within 14 days. Refunds on bankcards will be credited to the bankcard used as payment.


60 Day Comfort Guarantee

  • To qualify for the 60 Day Comfort Guarantee, customer must have taken Kensington’s 2-minute DreamCatcher Sleep Evaluation.
  • Customer must sleep on the bed for thirty (30) days.
  • Store credit only. No refunds.
  • One Comfort Guarantee per household.